Maintenance & SLA Pack
Ongoing support, maintenance, and service level agreements
Overview
Our Maintenance & SLA Pack provides comprehensive ongoing support for your applications after launch. With Service Level Agreements (SLAs) guaranteeing response times and uptime, you can focus on your business while we ensure your systems remain secure, performant, and up-to-date.
Best Fit For
- ✓Applications in production requiring ongoing support
- ✓Businesses needing predictable maintenance costs
- ✓Systems requiring high availability and uptime
- ✓Companies without dedicated IT maintenance teams
Not Best Fit For
- →Applications still in development phase
- →One-time fixes or emergency repairs
- →Systems requiring major feature development
Key Benefits
- →Guaranteed uptime with SLA-backed availability
- →24/7 proactive monitoring and support
- →Regular security updates and patches
- →Predictable monthly costs with no hidden fees
Service Levels
Basic
- • 8/5 support (business hours)
- • 48h response time
- • Monthly health checks
- • Security updates
Standard
- • 24/7 support
- • 24h response time
- • Weekly monitoring
- • Performance optimization
- • Emergency hotfixes
Premium
- • 24/7 priority support
- • 4h response time
- • Daily monitoring
- • Proactive maintenance
- • Custom development
All service levels include 99.5% uptime guarantee and regular security audits.
What's Included
Comprehensive maintenance services to keep your applications running smoothly.
Core Services
- •24/7 system monitoring and alerting
- •Regular security patches and updates
- •Performance monitoring and optimization
- •Bug fixes and issue resolution
- •Database maintenance and backups
- •Framework and dependency updates
Additional Services
- •Monthly performance reports
- •Security audit and compliance checks
- •Technical consultation and advice
- •Emergency response and hotfixes
- •Direct access to technical team
- •Custom maintenance requests
SLA Guarantees
System Availability
99.5% uptime guarantee across all service levels
Coverage includes:
- •Scheduled maintenance windows
- •Emergency maintenance coordination
- •Service credit for downtime
Response Times
Priority-based response time commitments
Response commitments:
- •Critical issues: 4 hours (Premium), 24 hours (Standard)
- •High priority: 24 hours (all levels)
- •Normal priority: 48 hours (all levels)
Resolution Times
Defined resolution timeframes for different issue types
Resolution targets:
- •Security issues: 24 hours
- •Performance issues: 72 hours
- •Feature requests: 2 weeks
Why Choose ARIS for Maintenance
Deep Technical Expertise
Our team has extensive experience maintaining complex applications across various technologies and industries.
Proactive Approach
We don't just react to issues - we monitor, predict, and prevent problems before they impact your business.
Transparent Communication
Regular reports, clear communication channels, and dedicated account management for all our clients.
Cost-Effective Solutions
Predictable pricing with no hidden costs, allowing you to budget effectively for ongoing maintenance needs.
Ready to Ensure Your Application's Long-Term Success?
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Frequently Asked Questions
We maintain web applications, mobile apps, APIs, databases, and cloud infrastructure across various technologies including React, Node.js, Python, .NET, and more.
Response times vary by service level: Premium (4 hours), Standard (24 hours), Basic (48 hours during business hours). Critical security issues are addressed within 24 hours regardless of service level.
We have 24/7 monitoring and will respond according to your SLA. For critical downtime, we aim to restore service within the agreed timeframe and provide service credits if we miss our uptime guarantee.
Yes, you can change your service level with 30 days notice. We can also customize plans based on your specific needs and requirements.
Standard and Premium plans include 24/7 support. Basic plan covers business hours (8 AM - 6 PM, Monday to Friday) in your local timezone.
We conduct regular security audits, apply patches promptly, monitor for vulnerabilities, and follow industry best practices for data protection and compliance.