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DX / IT Consulting

DX & IT Consulting | From business improvement and system planning to requirements and execution support

From As-Is analysis and To-Be design to requirements definition, RFP support, PMO, migration planning, and operational readiness. We help you turn DX initiatives into controlled execution and sustainable outcomes.

ARIS Vietnam supports the full journey—from clarifying field-level problems, goals, KPIs, and priorities, to structuring implementable requirements, supporting vendor selection, PMO, training, UAT, and operational design after go-live.

Free 30-min consultationView process
End-to-end: As-Is, To-Be to SRS
RFP support, vendor comparison & PMO
Migration, training, UAT & run design
Ideal For

Who this service is designed for

This service is for companies that need more than slideware. It fits organizations that want a practical consulting partner who can clarify requirements, align stakeholders, and stay involved through delivery and operations.

01

The initiative has started, but nobody is sure where to begin

You have multiple issues, competing priorities, and internal pressure to "do DX," but the discussion remains abstract. We help structure the current state, decision points, and next actions.

02

Requirements keep shifting, causing scope, schedule, and cost to drift

We structure vague needs into implementable requirements, decision-ready documents, and change control processes so the project stays on track.

03

Multiple teams or vendors are involved, but accountability is unclear

When business, IT, vendors, and management are not aligned, governance is the deciding factor. We support PMO, reporting, issue/risk/CR so delivery stays transparent.

04

Concern that the system won't be adopted or operations will break after go-live

DX often fails when migration, training, runbooks, monitoring, and ownership are treated as afterthoughts. We design for adoption and run operations from the start.

Pain Points

Typical DX pain points and failure patterns

DX projects rarely fail because of technology alone. They fail when goals remain vague, governance is weak, and operations are left outside the planning scope.

A

Tool adoption happens before the business objective is clarified

  • The project starts from a tool, not from the business problem
  • As-Is is unclear, so To-Be never gains cross-team agreement
  • KPIs and success criteria are missing, so "progress" cannot be measured
  • Users are brought in late, so adoption fails after go-live
B

Governance design is missing, so implementation loses control

  • Requirements grow without a clear CR process
  • Multiple vendors involved, but responsibility boundaries are vague
  • Data, master data, and migration are underestimated
  • Monitoring, backup, permissions, and incident handling are left to the last minute
What We Deliver

Scope of services

ARIS supports DX initiatives from the initial problem framing stage through requirements, governance, migration, adoption, and operational design.

1

As-Is analysis / problem structuring

We review current workflows, systems, data, organizational roles, and operational pain points to define the real decision agenda.

2

To-Be design / KPI / roadmap

We define the target state, success criteria, and phased roadmap to move from current state to the desired operating model.

3

Requirements definition (SRS)

We clarify screens, data, APIs, permissions, reports, and non-functional requirements to a level that can actually be implemented.

4

RFP support / vendor selection

We support RFP preparation, proposal comparison, evaluation criteria, estimate review, and responsibility boundary alignment across vendors.

5

PMO / CR / quality gates

We manage progress, issues, risks, change requests, quality gates, and regular meetings so the project stays visible and controlled.

6

Migration, training, UAT & run design

We prepare data migration, enable users, support UAT, and design monitoring, incident workflows, permissions, and readiness before go-live.

Focus Areas

Key consulting domains

We cover both business-side and IT-side concerns so planning, implementation, and operations remain aligned across the full DX lifecycle.

Business / Process

BPR, bottleneck analysis, approval flow redesign, goal and KPI clarification, prioritization across departments and stakeholders.

BPRAs-IsTo-BeKPI

System / Requirements

Systemization planning, functional structuring, SRS, backlog design, acceptance viewpoints, API / screen / data / permission design.

SRSBacklogNFRAcceptance

Data / Migration

Master data review, ownership, data quality, migration scope, cutover, rollback thinking, and reporting consistency.

MasterMigrationData QualityCut-over

Vendor / Procurement

RFP support, vendor comparison criteria, responsibility boundary design, estimate and roadmap review.

RFPVendor CompareEstimate ReviewRoadmap

PMO / Governance

Progress reporting, issue/risk log, CR management, meeting operations, stakeholder alignment, quality gates, and escalation paths.

PMORiskCRQuality Gate

Run / Continuous Improvement

Monitoring, backup, permissions, incident response, training and user adoption support, operational review, and post-go-live improvement cycles.

MonitoringIncidentSLARunbook
Process

DX delivery process

We turn abstract DX discussions into a step-by-step delivery flow that connects strategy, requirements, execution, and run operations.

0

Free consultation

We clarify objectives, pain points, constraints, and where support should begin. Typical duration: 30 minutes.

1

As-Is analysis

We review stakeholders, current workflows, available documentation, issues, and priority levels. Typical duration: 1–3 weeks.

2

To-Be / SRS

We translate the target state into implementable requirements covering process, data, API, screens, and acceptance conditions. Typical duration: 2–6 weeks.

3

RFP / plan finalization

We prepare comparison criteria, review estimate logic, align the roadmap, and finalize the phased implementation plan. Typical duration: 1–3 weeks.

4

Implementation + PMO

We govern delivery through weekly reviews, issue/risk logs, CR control, and quality gates. Duration: ongoing.

5

Migration / adoption / run

We support migration, training, UAT, and operational design so the system is ready for real use. Duration: parallel.

Deliverables

Typical deliverables

The consulting output is designed to be actionable for decision-making, vendor coordination, implementation, and operations—not just for presentation.

As-Is analysis pack / issue list

Current-state summaries, pain points, bottlenecks, stakeholder views, and prioritized issue lists.

To-Be process / KPI / roadmap

Target process design, decision criteria, KPI structure, and phased execution roadmap.

SRS / backlog

Implementation-ready requirements documents including acceptance viewpoints and backlog items.

RFP / comparison table / estimate review

Vendor evaluation criteria, proposal comparison tables, and estimate review notes.

PMO operating kit

Meeting templates, issue/risk log, CR records, reporting formats, and quality gate structures.

Migration / training / run design documents

Migration plan, UAT support, training plan, runbook direction, and operational readiness artifacts.

Use Cases

Representative consulting use cases

These are common situations where organizations need structured DX support before, during, or after system implementation.

Legacy system renewal

Clarify ambiguous requirements, define phased migration, and prepare the SRS needed to reduce burn risk in modernization projects.

Cloud migration (AWS / Azure)

Review the current landscape, define migration direction, and design operations such as monitoring, backup, and DR.

BPR + system implementation

Make waste and bottlenecks visible in current operations, then connect To-Be and KPIs to actual execution.

Data integration & dashboard

Standardize data definitions, ownership, data quality, and reporting structures so governance metrics can actually be used.

Vendor comparison & integrated PMO

Clarify accountability between multiple vendors, control changes, and maintain stable schedule and quality.

PoC to production

Define PoC success criteria, validate feasibility and business value, then build the rollout scope, roadmap, and governance for the production phase.

Engagement Models

Recommended engagement models

Depending on uncertainty, stakeholder alignment needs, and execution scope, ARIS can support DX consulting through the following engagement approaches.

View all engagement models
For initial exploration

PoC / MVP QuickStart

4–6 weeksHypothesis validation

Suited for situations where objectives, requirements, or direction still need to be validated before scaling.

Learn more →
For continuous improvement

Dedicated Team / LAB

Flexible priorityMulti-stakeholder coordination

Best when requirements shift continuously and you need a long-term team for planning, PMO, and coordination.

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For well-scoped phases

Fixed-Scope Project

Clear deliverablesClear milestones

Suited for requirements definition, RFP support, or implementation phases where deliverables, timeline, and acceptance criteria are relatively clear.

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For post-go-live operations

Maintenance / SLA

Run operationsContinuous improvement

Suitable for post-production support including incident handling, governance refinement, and improvement proposals.

Learn more →
Why ARIS

Why global teams choose ARIS

ARIS combines business-side structuring, implementation-aware requirements, and PMO discipline so DX programs can move from planning to sustainable execution.

01

We clarify ambiguity through structured discovery

We use interviews, current-state analysis, and issue framing to make hidden assumptions and decision points visible.

02

We turn requirements into something teams can actually execute

ARIS builds SRS, backlogs, and acceptance viewpoints so estimates, implementation, and stakeholder alignment stay consistent.

03

Practical and visible PMO

Regular meetings, issue/risk logs, CR control, and quality gates keep the project transparent and easy to govern.

04

We can extend into implementation and operations

When needed, ARIS can connect consulting with engineering, migration, adoption, and operational improvement as a continuous support chain.

FAQ

Frequently asked questions

These are common questions we receive before a DX consulting engagement begins.

Yes. We can start from As-Is analysis, stakeholder interviews, or workshops, then structure the scope into implementable requirements and a realistic roadmap.

Yes. We can prepare requirements documents, decision materials, and project artifacts in English for global stakeholders.

PMO typically covers progress tracking, issue and risk control, CR management, quality gates, meeting operations, stakeholder reporting, and escalation support.

Yes. We can work alongside existing vendors and focus on the layers where support is needed, such as requirements, PMO, QA, migration planning, or selected modules.

We define success criteria for the PoC, validate feasibility and business value, then translate the results into rollout scope, roadmap, architecture direction, and budget thinking for the next phase.

We reduce risk through clear KPIs, implementation-ready requirements, CR control, quality gates, migration planning, and run-design preparation.

It helps to know the business objective, scope, users, current systems, required functions, integrations, non-functional requirements, target timeline, budget constraints, and operational rules.

Yes. We can continue with run support, SLA-based operations, improvement proposals, and governance refinement after release.

Share your current state and goals

Even if requirements are not yet defined, ARIS can propose a starting point, team model, and planning approach based on your pain points, stakeholders, current systems, operational constraints, or improvement goals. Even when the problem is still unclear, you can start with a short conversation.

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DX & IT Consulting Services | As-Is, To-Be, SRS, RFP, PMO & Execution Support | ARIS Vietnam